That was the situation Thunder Brothers found themselves in. Their growth was fast and operationally intense. As South Africa’s fastest-scaling car wash brand, they weren’t just adding new sites - they were redefining how the car wash experience works across the country.

But with scale comes load. Data load. Operational load. Customer expectations load.

So they brought in Symbyte.

Data Foundations

We’ve said it before - solid data starts with solid foundations. For Thunder Brothers, this meant ripping out the old data plumbing and rebuilding from the ground up. We redesigned their entire data structure to align with the way their business measures performance - not how their legacy tools thought it should work.

Every part of the data pipeline is now scanned, versioned, and monitored. No more silent failures, no more “we’ll figure it out later.” This wasn’t just a cleanup - it was future-proofing at the infrastructure level.

A POS System Built for Car Washes

Next up was their point-of-sale system.

Most POS systems are general-purpose. They kind of work for everyone but aren’t really built for you. Thunder Brothers needed something different. So we built them a new in-house POS platform that’s custom-tuned for the way car washes actually operate. It integrates seamlessly with their all their systems and business logic, keeping operations fast, simple, and scalable.

Whether it’s loyalty management, queue management, or customer engagement - everything now flows through a system that’s been built for their exact workflow.

The WhatsApp App (Yes, App)

Now for the customer side of things.

We didn’t build a chatbot. We built a WhatsApp app. There’s a difference - and customers feel it.

This app lets Thunder Brothers' customers find all their info, communicate with branches, provide feedback and get real-time updates - all without downloading any new apps or talking to a support agent. It’s intuitive, fast, and accessible.

Most importantly, it’s already proving to boost customer turnaround time and satisfaction.

Self-Service Analytics at Speed

Reporting used to be painful. It wasn’t uncommon to wait 30 seconds… then a minute... then 2 minutes… then longer.

Not anymore.

We deployed a self-service analytics solution designed to guarantee sub-9-second report performance. That includes complex dashboards, custom views, and filters - all built on a modern analytics stack with embedded governance and access control.

Managers can now explore operational and customer data in real-time without tech bottlenecks. It’s a game-changer for daily decision-making.

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Thunder Brothers didn’t just need “better reporting” or “faster software.” They needed systems that could keep up with a national rollout pace, while making customers happy and ops teams efficient. Together, we made that happen.

Interested in what tech-powered it all?

• Google Cloud Platform
  • Cloud Run
  • Cloud SQL
  • Memory Store
  • Cloud Jobs
• Whatsapp Business Platform
• Typescript
• NuxtJS
• Glitch
• Metabase
• Directus
• Docker

Or want to talk about your own scaling challenges? We’re always up for a chat.